IONTOF service - 24/7 worldwide support
IONTOF customer support
When help is needed there is no time to waste. For this reason, the IONTOF service department is available around the clock.

Regardless of whether you have to correct a malfunction, urgently need an answer to a specific question or need support for any other reason: Our service team is at your side when you need them to support you. Use our contact finder to contact your local service technicians!
IONTOF contact
To solve your technical problems, please use our telephone, fax, email or online support:

+49 (0)251 1622-200
+49 (0)251 1622-199
IONTOF download area
Link:  www.iontof-download.com

Access to our download area requires user name and serial number of a valid IONTOF software licence.
IONTOF remote support
Live Remote Assistance
If you already have a code from an IONTOF representative, enter it below to get started.
Type the code you received from your Service Engineer and click the Click Here button to proceed.

Disclaimer
Due to technical reasons, all chats with your service engineer are logged and kept available for 90 days.
Country finder
For an IONTOF representative for you, please select the first of letter your country and then your country from the list.


 
IONTOF remote support - FAQ
Live remote assistance
Do you need a fast solution to a technical problem? Our engineers can quickly solve the majority of problems with a live remote-assistance tool. During remote support, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

Note
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
How to get support
A member of our support team will talk to you first to determine the nature of the problem. After discussing the problem, a support engineer will send you a code or a link to start your remote support session. Enter the code to get started fast!

FAQ
You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
How it works
An IONTOF engineer will provide you with a unique connection code. You will then enter the code in the field and click "Click Here" to initiate the screen-sharing session.

You are prompted to download a small virus-free plug-in.

With your permission, your support representative can view your screen and share control of your mouse and keyboard.